Teams App / Help
GLYDE SUPPORT

Ask GLYDE Support. Get an answer for your setup — not a wiki to hunt through.

Chat with the product support assistant for how-tos, answers that match your ATS, Power Automate help, and logging a bug or feature request. Sign in through the GLYDE Buddy app first — the chat needs an active session.

Chat with GLYDE Support Onboarding Open App

How-tos

Teams, Chrome, Copilot, Dock, Screen, and voice — ask in plain language instead of searching a guide.

Your setup

Answers tailored to the ATS and features your organization actually uses.

Power Automate

Get unstuck on connector sign-in, first flows, and why a flow failed.

Report a problem

Log a bug or feature request for human review. No promises of a fix — just a clear record.

START HERE

How to open GLYDE Support

  1. Use Chat with GLYDE Support on this page — it opens the support chat in this app tab (same frame as Help).
  2. Already in the app? Open the quick-links menu and choose GLYDE Support to dock the same chat in the right panel.
  3. If you are not signed in, open the GLYDE Buddy app first, then come back. The chat will not start without an active session.
WHAT TO ASK

Questions Support is built for

  • “How do I connect Bullhorn?”
  • “Why did my Power Automate flow fail?”
  • “The Chrome side panel won’t open.”
  • “Where do screening results show up?”
WHAT IT WILL NOT DO

Honest limits

  • Support answers questions and explains how to do the work yourself. It does not change ATS records, send messages, or run automations on your behalf.
  • Tickets are logged for review by the GLYDE team. That is not a commitment that a bug will be fixed or a feature will ship.
  • Account setup, install, and ATS connection still live in Onboarding — start there if you have not signed in yet.